At xx789, we take privacy seriously. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, how we store it, who we share it with, and what rights you have. Reading it takes about five minutes and will give you a clear picture of how your information is used on the xx789 platform.
Who Runs This Platform
xx789 operates the online betting and casino services available at https://xx789.pro. When you create an account, make a deposit, or contact our support team, xx789 is the data controller responsible for your personal information. If you have any privacy-related questions, reach out to us through the 24/7 Live Chat available on the platform.
Personal Data We Collect
We only collect information that is necessary to run a safe, fair, and compliant betting service. The table below lists the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Registration and KYC verification |
| Contact | Mobile number, registered account email | Account creation |
| Financial | bKash / Nagad / Rocket / Upay account numbers, transaction IDs, deposit and withdrawal amounts | Every deposit or withdrawal |
| Device & Technical | IP address, browser type, operating system, device model | Every platform visit or App session |
| Gameplay | Bets placed, games played, session duration, bonus usage | While using the platform |
| Communications | Live Chat transcripts, support ticket content | When you contact our support team |
We do not collect sensitive categories of data (such as health information or political views) unless legally required. We never ask for your full payment card details directly — all financial transactions go through the mobile money operators listed above.
Why We Process Your Data
xx789 processes personal data for the following purposes:
- Account management — to create, secure, and maintain your xx789 account.
- Transaction processing — to handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay accurately.
- Identity verification (KYC) — to confirm you are over 18 and comply with anti-money-laundering requirements before your first withdrawal.
- Fraud prevention — to detect unusual patterns, protect your account, and keep the platform fair for all players.
- Customer support — to resolve your questions through 24/7 Live Chat.
- Responsible gaming — to monitor play patterns and enforce self-exclusion or deposit-limit requests.
- Service improvements — to understand which games and features players in Bangladesh use most, so we can build a better product.
- Legal compliance — to meet record-keeping obligations where applicable.
We do not sell your personal data to third-party marketers under any circumstances.
When We Share Your Data
Your data stays within the xx789 ecosystem unless one of the situations below applies:
Payment Processors
To complete transactions, we share the minimum necessary data (account reference, amount) with bKash, Nagad, Rocket, and Upay. These processors have their own privacy policies and security standards.
Game Providers
Providers such as KA Gaming, Pragmatic Play, PG Soft, JDB, FA Chai, and Spribe receive a session token to load games. They do not receive your name, NID, or financial details.
Legal and Regulatory Bodies
If we receive a lawful order from a competent authority, we will disclose the specific data requested. We will tell you about such requests where the law permits us to do so.
Service Providers
We use trusted third-party vendors for functions such as cloud hosting, fraud detection, and analytics. Each vendor is bound by a data-processing agreement and may only use data for the specific task we assign.
Important: xx789 never sells, rents, or trades your personal information with advertising networks or data brokers.
How Long We Keep Records
We hold your data only for as long as there is a clear reason to do so. Here is our general schedule:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity records | 5 years after account closure | AML compliance |
| Transaction history | 5 years | Financial audit trail |
| Live Chat and support logs | 2 years | Quality control, dispute resolution |
| Device and session logs | 12 months | Security and fraud detection |
| Marketing preferences | Until you withdraw consent | Communication compliance |
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.
Cookies and Tracking Technologies
The xx789 website and App use cookies and similar technologies to keep your session active, remember language preferences, and understand how players navigate the platform. We use three types:
- Strictly necessary cookies — required for login sessions and security checks. These cannot be turned off.
- Performance cookies — collect anonymous data about page load times and game-launch errors, so we can fix problems faster.
- Preference cookies — store your chosen language, odds format, or last-visited game section.
You can manage or delete cookies through your browser settings. Disabling performance or preference cookies will not stop you from using xx789, but some features may feel less personalised.
Rights You Have Over Your Data
Regardless of where you are in Bangladesh, xx789 recognises the following rights for all account holders:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate or incomplete information on your account.
- Deletion — request that we erase your data, subject to legal retention requirements.
- Restriction — ask us to pause processing while a dispute is resolved.
- Objection — object to processing based on our legitimate interests (for example, if you no longer wish to receive promotional messages).
- Portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, start a conversation with our 24/7 Live Chat team. We will respond within a reasonable time and, in any case, no later than 30 days from your request. We may need to verify your identity before we can act.
Security Measures in Place
xx789 uses industry-standard protections to keep your data safe:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Passwords stored using one-way hashing — even our staff cannot see your password.
- Access controls so that only authorised team members can view sensitive account data.
- Regular security audits of our infrastructure and third-party integrations.
- Automated alerts for unusual login activity, such as sign-ins from new devices or multiple failed attempts.
No system is completely immune to breaches. If a data incident does occur and it is likely to affect your rights, we will notify you promptly through the contact details on your account and advise you on protective steps to take.
Players Under 18
xx789 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. KYC verification — which requires a National ID Card, Passport, or Driving Licence — is mandatory before your first withdrawal and is one of the ways we enforce this rule. If we discover that a minor has created an account, we will close the account immediately and delete all associated data.
Updates to This Policy
We review and update this Privacy Policy when our services change, regulations shift, or we adopt new data-processing tools. When we make material changes, we will display a clear notice inside your xx789 account dashboard for at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always reflects the most recent revision.
Continuing to use xx789 after a policy update means you accept the revised terms. If you disagree with any change, you have the right to close your account and request data deletion via Live Chat before the update takes effect.